Call for Papers

The objective and main theme

The understanding of service productivity has long been biased by conceptual and measurement imperfections that resulted in the notion of lower productivity of services compared to manufacturing. Heterogeneity of services, neglect of quality dimensions and intrinsic features of services have been at the root of such simplified observations. The recent global crisis intensified the discussions on ¸the need to increase productivity of services. Service innovation is seen as a key driver and facilitator. Alongside the pressures to restore growth the emergence of big societal challenges also calls for a thorough revision of the conceptual underpinning of services productivity. What is the validity of traditional approaches to assessing the productivity of services at the level of individuals, firms/organizations, sectors, networks and the society? It is being increasingly acknowledged that service productivity and service innovation cannot be considered only through their direct effects (efficiency) , but need to capture wealth of interlinkages and indirect impacts on growth and welfare (performance). In this vein the major objective of the RESER 2011 Conference »Productivity of Services Next Gen« is to address service productivity from a multidimensional perspective, to contribute to the broadening of the discussion on service productivity and to enrich the knowledge on possible impacts of broadly understood service productivity. This should also serve to inform policies on how to better support productivity of services.

The major sub-themes to be addressed by papers submitted to the RESER 2011 Conference

  1. Towards broader measurement of service productivity
  2. Value creation in complex private service systems
  3. Productivity related aspects in public service provision
  4. Structural effects on the Service Economy
  5. Productivity as a key element of new service paradigms

Ad 1) Towards broader measurement of service productivity
Effectiveness, efficiency, and performance of services: how to measure, assess, and design service productivity (public as well as private)?
What are adequate controlling tools to assess the efficiency/performance of services? What are the inputs and outputs of services? Are we able to handle service productivity (yet)? Do we need better tools?
Do we need a new/broader understanding of quality when considering service productivity?
Does the increase of service productivity work like behavioral change – assess/advice/agree/assist/arrange?
What are the ways to ensure service productivity in service development?

Ad 2) Value creation in complex private service systems
People’s business and/or a technology driven world: How can the aspect of service productivity enhance service work? How do productivity aspects influence service interaction? Who will benefit (the most) from increased service productivity?
Is there a technology push for service productivity? Do services push technology?
What are adequate business models for service productivity / productivity oriented services?

Ad 3) Productivity related aspects in public service provision
Changes in service provision in public settings, impacts on infrastructure and utility: What are cost/benefit sharing possibilities that might arise?
Government / local authority as a consumer of services vs. a service provider: how increased productivity affects public demand, public funding, and how tax money might be spent.
Higher productivity in public services: who will benefit?
Private Public Partnerships, public private networks and the role of service productivity.

Ad 4) Structural effects on the Service Economy
Is there an (immediate) need for a next generation of service? Will old concepts be able to be adapted or is there a need for genuinely new ones (incremental innovations vs. radical innovations)
A world post crisis: the effects of increased service productivity on the involved players (private, entrepreneurial, public)?
How do small enterprises benefit from increased service productivity? Are they the leaders? How do SMEs manage to achieve increase in service productivity?
Might service productivity be a key factor in a globalized service economy? Who are the winners/losers in a globalized world? What are the interfaces and how are interactions influenced/determined by service productivity?
Which industries will be most likely to benefit from increase in service productivity? Does increased service productivity have an impact on public private partnerships? If so, to what extend?

Ad5) Productivity as a key element of new service paradigms
What influence may new service paradigms have on the productivity of services? Will a better understanding of interconnection lead to leaps both science and productivity?
Do we need a new service paradigm? Where / what will service science be in ten years?
Which variables influence the design of service systems? What are the indicators to measure and/or forecast this?
Does service productivity call for new service systems? Are the existing systems adequate?
Papers may be conceptual, empirical or methodological. Industry related case studies are highly appreciated.
RESER welcomes studies from social, geographical, business, economic, policy and management sciences, and particularly interdisciplinary approaches. Doctoral studies are also welcome.
Cross Sectional contributions concerning the productivity of services are highly welcomed. Topics may include (but are certainly not limited to):

  • Methodologies and Approaches
  • Statistical Methods
  • Best/Good Practices
  • Strategy and Management
  • Education and Vocational Training
  • Regional Aspects

(Note for authors: if you hand in a cross sectional contribution, please try to assign your papers to the main sub-themes as good as possible.)
RESER 2011 appreciates contributions that focus on Application Fields (above mentioned issues in a holistic perspective focused on industries/fields):
The immediate future calls for services and service innovations in mobility, health, security, climate/energy, ICT, etc.

  • Mobility
    E-Mobility’s potential for success is determined by service innovations that will enable the provision, financing, usage, technical handling and so on of e-mobiles. What infrastructure and utility services will most important? Will there be other services that will stem from this nucleus? Etc.
  • Health
    What are innovative approaches fort he care of the elderly? How may different stakeholders benefit from the usage of AAL (ambient assisted living) technologies? What are the productivity aspects of health promotion and/or disease prevention services? Will health insurances, service providers or other players be parts of innovative business models? Etc.
  • Climate/energy
    The cities of tomorrow, urban and municipal development are in need for services that will make life comfortable, safe, and sustainable. Services and business models for the energetic renovation of current houses might prosper in the near future, or maybe even right now? Etc.
  • Security
    What are possible service concepts fort he development of IT security that are resilient, strong and still manageable? Is there a need for new specialists? Etc.
  • ICT
    ICT probably is the number one enabler for a »smart planet«. What are the possibilities/benefits? How does (future) ICT affect service business? What are next generation business models? Etc.

Dates and facts

Abstract/paper submissions

Submissions of abstracts/papers can be accepted via the online submission tool only.
The abstract should address the subtitles:

  • Objectives
  • Methodology
  • (Expected) Results

and should not extent 4000 characters (including spaces).

Presentation of accepted papers

Accepted papers will have to be presented at the conference. The organizational team will publish the exact time slots at least 7 days before the conference on the website. Papers will be grouped into thematic sessions.

Publication of accepted papers

The RESER 2011 accepted papers will be published in the conference’s proceedings. This will be a CD-ROM only publication with ISBN.
PLEASE NOTE: at least one of the paper’s authors must be registered for the conference in order for the paper to be included in the proceedings.

Call for papers – Important deadlines

Date Event
April 26th 2011 Submission of abstracts
May, 20th 2011 Notification to authors of acceptance
August, 13th 2011 Submission of final texts

Conference fees

Deadline Regular fee Students fee
before June 17th 2011 350 € 130 €
before August 24th 2011 420 € 190 €
after August 24th 2011 500 € 240 €

Conference fees will cover registration fee + RESER membership fee for 2011/2012!

Cancellation and refund scheme

Deadline Refund
before July 1st full refund
before August 24th 50% refund
after August 24th sorry, no refund

PhD students

RESER is pleased to launch a series of initiatives to facilitate the participation of PhD students.
RESER Website PhD section

RESER Conference PhD grant

RESER will financially support the participation of three PhD students to the conference.
On the basis of the extended abstracts submitted, paper proposals of three PhD students will be selected and they will receive a grant of 500 € to co-fund travel, accommodation and conference fees. In order to be eligible for the grant, the PhD student has to be first author and will have to present the paper at the conference.

Founder’s Award

RESER aims at recognising the academic value of promising scholars. For this reason the best PhD paper presented at the conference will be awarded with the RESER Founders’ PhD Award (800 €). Details on eligibility criteria, application formalities and deadlines are available at the RESER website within the PhD students section.
RESER PhD Founder’s Award 2011

RESER grant for SSEM

RESER grant for participation of one PhD student at the international Summer School in Service Engineering and Management- SSEM (Espoo, Finland) in the amount of 500€. Details on eligibility criteria, application formalities and deadlines are available at the RESER website within the PhD students section.
Info on SSEM on RESER website