Conference programme

RESER 2011 Conference 

1th Conference Day (8th September 2011)
08:30 – 09:30 Registration and welcome coffee
9:30 – 11:00 Keynote Session: 

  • Dr. Thomas M. Schünemann, Hamburg Chamber of Commerce: Welcome
  • Rudolf Leisen, Federal Ministry of Education and Research
  • Peter Plewa, CEO of HHLA Intermodal, „Hinterlandverkehre verbinden die Welt“ / „Hinterland traffic connecting the world“
  • Questions and answers: Discussion with the auditorium
11:00 – 11:30 Coffee Break
11:30 – 13:00 Workshop Sessions 1 – 5
13:00 – 14:00 Lunch Break
14:00 – 15:30 Workshop Sessions 6 – 10
15:30 – 16:00 Coffee Break
16:00 – 16:45 Dr. Lothar Schuh, ABB AG, Member of the Strategic Partnership »Productivity of Services«
» Installed Base – and Life Cycle Management: The key for Optimizing Service Productivity«, Business Keynote
17:00 – 18:00 Poster Session
18:00 – 20:00 Reception 

Senator Dr. Dorothee Stapelfeldt, 2. Mayoress of Hamburg.

Snacks will be provided.

2nd Conference Day (9th September 2011)
8:30 – 10:00 Workshop Sessions 11 – 16
10:00 – 10:30 Coffee Break
10:30 – 11:15 Prof. Faïz Gallouj, University of Lille
»Beyond productivity measurement: performance evaluation in services«, Scientific Keynote
11:30 – 13:00 Workshop Sessions 17 – 22
13:00 – 14:00 Lunch Break
14:00 – 15:30 Workshop Sessions 23 – 28
15:30 – 16:00 Coffee Break
16:00 – 18:00 Closing Session: 

  • Moderation: Metka Stare, President of RESER
  • Michael Büßelmann, Yokogawa
  • Walter Ganz, Fraunhofer IAO
  • Dr. Alexander Gogoll, Siemens Industrial Solutions
  • Maria Savona, University of Sussex
  • Wolfgang Schröter, RKW, President EANPC European Association of National Productivity Centres
  • Werner Wobbe, DG Research, European Commission
20:00 – 00:00 Gala Dinner, 

The Gala Dinner at the Rickmer Rickmers is included in the registration fee. Please notice that nevertheless spaces are limited and we would like you to register to this event. You can still register to the Diner if you are already registered for RESER2011.
Please find details about this event here.

3th Conference Day (10th September 2011)
09:00 – 11:30 RESER General Assembly